Payment Options:
Secure Payment: You can make secure, easy, and fast payments with a credit or debit card for your purchases from Ore Dune. Payments made through the site are protected by an SSL Certificate with 256-bit encryption to ensure the security of your information. Additionally, the 3D Secure system, developed by card organizations, provides an authentication system for the security of online shopping.
Installment Options:
Installment Payment: After entering your ATM/Debit Card or credit card details completely, you can view the installment options offered by your bank on the payment screen and choose the desired installment amount for installment payments.
Shipping Company:
Shipping Procedures: Shipping transactions made from our site are only carried out with shipping companies determined by Ore Dune. All our members who place orders benefit from special agreements. For returns and exchanges, the shipping fee is the customer’s responsibility. Shipping fees resulting from any fault of our company will be covered by www.oredune.com.
Shipping Times:
Delivery Times: Shipping transactions are only carried out by designated shipping companies, and delivery times are determined by the shipping companies. Our site only informs about the time of dispatch to the cargo. In case of special conditions, the times may vary. All calculations should be made in business days. Saturdays, Sundays, and holidays are not considered in the calculation. If your cargo does not arrive within 3 days after you receive the “shipped” message, please email info@oredune.com to help track your cargo. If you do not notify us within 7 business days that your cargo has not arrived, our responsibility ends. After this period, the responsibility lies between the shipping company and the recipient.
Cargo Security:
Insured Cargo: All orders are insured by the contracted shipping company. For the insurance to be valid, you must open your package in the presence of the delivery person when you receive it. If you see any damage to the product, you must have a damage report prepared and take a copy. Do not accept the damaged cargo; otherwise, your order will be considered delivered.
